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Rona Brothers: Webmax CRM Module Nurtures Cust
Rona Brothers Enterprise Sdn Bhd Managing Director Muhammad Firdaus Zanudin (right) and Muhammad Azaad Yurid post in front of the Rona Brothers Enterprise headquarters at Sungai Lalang.
based solution; therefore, it is pretty secure and convenient. The automated SMS alerts allow us to send customised text messages to remind customers when their cars are due for a service or when we are having promotions. For those who don’t have a substantial mar- keting budget, it is an ideal option as it is relatively inexpensive com- pared to other marketing tools.”
Besides that, he continued, Web- max solution was versatile and customisable. He explained that users could select what they want- ed and add other modules as their business grew because it was a modular system.
- tion is that it is accessible any- where, any time and on any de- vice. Information on our business including daily sales, inventory lev- -
As a new player in the auto- motive industry that started its business in 2020, Sungai Lalang-Sungai Petani-based Rona Brothers Enterprise was using Mi- crosoft Excel for its business ac- counting needs.
“It was Prowheels Distributor Ma- laysia that introduced the Webmax cloud-based workplace solution to us. We were impressed and convinced by the product demo that was carried out by the Webmax’s representative and switched to the Webmax system,” said Managing Di- rector Muhammad Firdaus Zanudin.
The company was doing its invoic- ing manually before it deployed the Webmax system. Even by digital means, he said manual invoicing was not a holistic approach as it couldn’t be integrated with payment gateways and ‘there was no way we could create a report in real time’.
With the Webmax Workshop, he pointed out, ordering, invoicing, in- ventory control, accounting and hu- man resource management, includ- ing payroll, were all in good hands.
with accounting standards became hassle free while more accurate billing and payment tracking, data analysis and various reports such inventory level and many more were as easy as a click of a button.
Webmax CRM improves customer service
“It is a web-based system that is easy to understand and operate. After a short training session pro- vided by Webmax Technologies their own. When they encounter problems or are unsure of certain features, Webmax could provide a step-by-step guide through the phone as Webmax is based in Kua- la Lumpur. This shows that the sys- tem is very user-friendly as it has a clean, accessible and intuitive user interface.”
Relationship Management (CRM) solution extremely useful in helping the company stay in touch with cus- tomers. “We are able to save our customer data and store it in the system. It is a centralised cloud-
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