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which has made them stand out from the others.
“We believe in providing our cus- tomers quality products and servic- es at reasonable prices. Customers can rest assured that their vehicles and safety are in good hands when they visit us. To stay connected with the existing customers and poten- tial clients, we have our own Face- book business page and a Google My Business (GMB) account. The company’s Facebook business page was set up 6 years ago, and this has become a useful tool for us for building brand awareness and reaching out amidst the pandemic. Our workmanship, products quality in the star ratings and positive re- views listed on GMB platform,” he added.
As a one-stop tyre centre, JS Auto retail, tyre servicing including bal- ancing and alignment, tyre repair and replacement, oil change, as well as other car maintenance ser- vices.
Tan concluded that it is has been a pleasure to work together with Lassa Tyres, and also revealed their plan of opening another out- let that carries Lassa Tyres’ sig- nage when the market is more promising.
and advertising activities that included social media platforms such as Facebook, which PTS Marketing invested in. This has made the brand more visible and popular in the local market.”
The greatest challenge that Tan faced was the drop in business due to the rapid spread of Covid-19 and the second MCO that was implemented by the gov- ernment to curb the virus. “Many consumers have delayed their tyre purchasing and maintenance ser- vice because they are working from home, as well as because of the restriction in crossing districts and states. PTS Marketing has been very consid- - tion setting.”
Tan revealed that their customers are not only from the neighbourhood, but also from other states. They are passionate about customer service and the company is always looking for new ways to enhance and improve the customer’s experience,
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