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matically, encrypted and stored on a cloud-based server. Thus, it
- tem very user friendly. She also said it was easy to learn with a simple step-by-step guide from Webmax Technologies through zoom or phone call.
With the successful deployment of the Webmax cloud-based ac- That convinced her to switched completely to cloud accounting with the help of technical specialists from Webmax Technolo- gies. Today, both outlets use the same system.
“Webmax Technologies has done an amazing job. The company helped us to transfer all of our data from the old system to the Webmax cloud-based system. It was a smooth migration without any issues,” she added.
Azwin continued to speak highly of the system, adding that it was a compulsory investment. “With so many of the earlier men-
worthwhile investment for us. I like the system so much that I even recommended it to my friends in other businesses. I told the company has any system that is suitable for their respective business.”
When asked about how they ventured into the automotive ser- vicing industry, she said Yus came along when she pursued her studies further in Melbourne. They owned a car but the mainte- nance and repair costs were far more expensive then in Malay- sia. Instead of sending their car to the garage, Yus learnt how common things that went wrong. He soon picked up more skills, learnt along the way, and started to service his friends’ cars and perform some minor repairs.
“On returning to Malaysia, we thought about what we should do for a living. As Yus was actively engaged in car servicing, - tre in 2014 in Kampung Kubang Batang, Tumpat, Kelantan. Initially, we focused on tyre retail, installation, wheel align- ment and wheel balancing services. Our extensive knowledge of the tyres that we sell and install as well as the skill and experience needed to mount and balance the tyres gained us a good reputation.”
The couple then extended their services to cover car mainte- nance and repairs. Azwin explained that they needed time to search for the right talent to join them even though Yus had the skills. Yus, she stressed, had to move from a technical role to management to further grow their business.
helps us to improve our service turnaround time to better serve our customers.”
As they enjoyed continued success through providing high qual- ity services, equipment and products from leading brands, they decided to open a new branch, Hilal Autocare in Kota Bharu, Kelantan in 2020.
“Apart from learning how to do minimal car repairs, Yus also ob- served how workshops were operated in Melbourne, the after-sale services that they provided and ways to add more value to the cus- tomer experience. All these contributed to our valuable advantage in developing a competitive strategy within the industry,” she added.
who are evenly assigned between the two outlets. Both out- tyres, they also provide tyre balancing, wheel alignment and 3D alignment, mechanical repairs including engine overhaul, per- formance parts and tuning, auto air-conditioning service, battery service and many more.
33 the tyreman 2022/5
