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e Application for Android and iOS
propriate senior company member before one of their breakdown trucks is allocated to the break- down. This feature, KLCT explains, gives an organ- isation total control over the breakdown, by under- standing the location, the fault with the tyre and the brand. It also allows for back-end services such as invoicing, all connected with one unique ID per job for traceability and study- ing trends to improve the Essentially, KLCT is try- ing to help their customers cut down the number of breakdowns the company attend.
After KLCT has attended
to the breakdown and from their technician, so customers can see the whole process recorded digitally. At the end of each month, KLCT can produce reports on numbers, locations and types of breakdown, giving cus- - tions. This data will contribute to the individual customer’s big data and if the customer is a KLConnect user, this will be fed directly
into the customer’s system.
that SC3OCT Mobile is working on. Alongside outdoor rescue/tyre breakdown, in phase two customers will be able to request tyre assis- tance in depots by digital appointments, saving customers time hav- ing to send trucks to wait in queues at a dealer just to replace a tyre.
Alongside the company’s digital enhancements to SC3OCT Mo- - tracts through SC3OCT Mobile Assist. Essentially, SC3OCT Mobile will soon be able to take care of all of their customers’ tyre service needs, through one application, wherever their customers are.
According to KLCT, one app is all a customer will need for any tyre service issue, but for now, SOS will continue to give customers the clarity they need to stop the business from losing money, from less than scrupulous operators to provide the customer with robust and transparent data for all tyre-related breakdowns.
KLCT is not stopping here, there are more features in the pipeline for both SOS and other future apps to enhance the company’s contribu- tion to the KLConnect Total Tyre Management ecosystem (TTM+)
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