Page 38 - The Tyreman 2019 - 4
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local industrial news
Shell Malaysia Showcases Next-
Shell Malaysia showcased several next-generation lubricant solutions for its business-to-business (B2B) customers that - nology, among others, at the recent Shell Technovation 2019.
Shell Technovation is an annual gathering of more than 200 loyal corporate customers of industrial lubricants from the construction, mining and quarry industries.
The fourth edition of Shell Technovation featured a conference that fo- cused on leveraging technology advances in the digital age to deliver
intelligence (AI)-powered chatbot tool designed to give consum- ers and B2B lubricant customers easy, real-time access to product support, technical services and lubricants data. It is available in desktop and mobile versions and could be accessed 24/7.
Shell says its introduction of wearable technology allows its tech- communicate in real-time with other Shell technical experts, not just in Malaysia but also other parts of the world, for accurate di- agnosis and prompt resolution. This enables customers to receive Shell’s vast global technical knowledge, expertise and resources
Shell Lubricants General Manager for Malaysia and Singapore company’s belief in the power of partnerships with its customers.
“At Shell, we are constantly innovating to maintain technology leadership in lubricants. We aim to leverage the latest technology to create products and services that work to lower the total cost of ownership while delivering sustained and tangible value to busi-
The event concluded with an appreciation dinner that acknowl- edged industry partners and customers who contributed to Shell’s position as the top lubricants supplier in the world for the last 12 consecutive years.
From left: Shell Lubricants Technical Specialist Nadiah Amir & Technical Mnager Sng Miah Thye with the Shell Lubechat
Shell Technical Advisor Alvin See demonstrating the features of the wearable technology headset
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