Page 52 - The Tyreman 2019 -1
P. 52
local industrial news
Wonder Internation Sdn Bhd, the lea
r alignment equipment manufacturer
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The new multi-function service centre, which occupies a portion of the company’s current
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aligner. Currently, the centre provides tyre an
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change services. Selected products on sale ar
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tributor from Taiwan, introduced a ne function service centre at its headquarters in Bandar Bukit Puchong, Selangor recently.
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spacious showroom, is equipped with Sice tyr
changer and balancer with Wonder W-A-009 wh
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d tyres and Caltex and Hi-Rev lubricants. Targeted
n the neighbourhood area, the new multi-function
centre requires appointments to be made and does not serve walk-in customers.
Managing Director Allen Hsu explained: “The
s priority of this multi-function service centre is
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products to the motoring public so that consum
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s know the features of Wonder’s equipment. This
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also allows our technical team, who normally o
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with workshop owners, to interact directly with c
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to understand their needs and requirements. T
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help us understand the challenges that our works
ers are facing.”
Hsu added that the second purpose of this mu
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service centre was for the company to organ
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s training for its local and overseas customers.
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“We realised that some of our overseas customers lack basic proper wheel alignment know-how such as how to - rect alignment techniques. This results in unfounded com- plaints that our equipment is not good but in fact they are not properly trained in providing good wheel alignment. After we provided them with the proper training, they were able to achieve good alignment results. Therefore, training and educating our customers are very important.”
Hsu shared that the company’s main focus for 2019 was to provide better customer experience so that customers would always remember it. As such, the company was on a recruitment drive to expand its sales, customer service and technical team.
The company recently launched a new wheel alignment machine W-A-009. This new and original unit design from Wonder is equipped with 6 cameras. All the cameras could be auto-lifted and automatically search the targets. With its adjustable beam length, the W-A-900 aligner is compatible with various car models, including electric cars. It could be used in any workplace such as a pit, on a scissor lift, four-
52 the tyreman 2019/1
